This policy explains what personal data CRMTech collects through this website, why we collect it, how long we keep it and what rights you have. It covers the enquiry form, email correspondence and website analytics. It does not cover data processed on behalf of clients under a separate data processing agreement.
Who we are
CRMTech (“we”, “us”) is the controller of the personal data described in this policy. Our full company name, registered office and registration number are stated at the end of this page and on the Legal Notice page.
If you have a question about this policy or about how your data is handled, write to partner@ticketcrm.org.
What data we collect
We only collect what you send us. Through this website that is:
Why we process it
Enquiry data is processed to respond to your request and, where relevant, to prepare an offer or a contract. Technical data is processed to keep the website available and secure.
We do not use enquiry data for marketing, we do not build profiles, and we do not sell or rent personal data to anyone.
Legal basis
For responding to enquiries and pre-contractual communication: performance of a contract or steps taken at your request. For security and abuse prevention: our legitimate interest in operating the website safely. For any optional analytics or non-essential cookies: your consent, which you may withdraw at any time.
Who has access
Access inside CRMTech is limited to the people who need it to answer your enquiry. We use a small number of service providers acting on our instructions:
International transfers
Where a provider processes data outside your jurisdiction, the transfer is covered by an appropriate legal mechanism, such as standard contractual clauses. A list of current providers and the applicable safeguards is available on request.
How long we keep it
Enquiry correspondence is retained for as long as needed to deal with the request and, where a business relationship follows, for the period required by contract and accounting law. Server and security logs are kept for a short, defined period and then deleted. Anything we no longer need is deleted.
Your rights
Subject to applicable law, you may:
Security
We apply access control on a least-privilege basis, encrypted transport (TLS) for all form submissions, patching of the systems we operate, and review of the providers we use. No system is absolutely secure, but we do not ask for sensitive data through this website and we recommend you do not send it.
Children
This website is intended for business use. We do not knowingly collect personal data from children.
Changes to this policy
If this policy changes materially, we will update the version and date at the top of the page. Previous versions are available on request.
Contact
Questions, requests and complaints: partner@ticketcrm.org. We answer data protection requests within the statutory time limit and, in any case, within 30 days.