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Services

Five practices, one delivery model. Every engagement starts with a written scope, an owner on both sides and a definition of done.

01
BUILD

Custom software engineering

Product and internal platforms built to your domain — from architecture and data model through to release. Long-lived codebases, documented and handed over properly.

We take responsibility for the whole chain: domain modelling, API design, front-end implementation, automated tests, deployment pipeline and the documentation an internal team needs to take it over.

DELIVERABLES
—Technical specification and architecture note
—Working software in staging and production
—Automated test suite and CI/CD pipeline
—Handover documentation and source repository
TypeScriptNode / .NETPostgreSQLReactCI/CD
02
PLATFORM

CRM implementation & integration

Configuring, extending and connecting CRM to the rest of the business — pipeline logic, migrations, deduplication, permissions and reporting that people actually trust.

Pipeline logic, role model, migration and deduplication of existing records, and reporting that management can rely on. Where the standard product stops, we extend it in supported ways rather than by patching around it.

DELIVERABLES
—Process and field mapping
—Migration plan with data quality report
—Custom modules and automations
—Role model, permissions and audit trail
CRM configData migrationCustom modulesReporting
03
DATA

Data & analytics

One definition per metric. Warehouse and pipeline design, quality checks, and dashboards built around the decision, not the chart library.

Warehouse and pipeline design, data quality checks, lineage documentation, and reporting built around a decision rather than a chart library. Where numbers disagree, we make the disagreement visible instead of averaging it away.

DELIVERABLES
—Data model and metric dictionary
—ETL / ELT pipelines with monitoring
—Quality checks and alerting rules
—Dashboards for defined decisions
ETL / ELTWarehouseData qualityBI
04
ADVISE

IT consulting & strategy

Technical due diligence, architecture review, roadmapping and vendor assessment — written in language your board and your engineers both accept.

An external, documented opinion on what you have, what it costs to keep, and what it would take to change it — written so that both the board and the engineering team accept the same document.

DELIVERABLES
—Assessment report with findings and risk ratings
—Target architecture and migration options
—Cost and effort estimates
—Prioritised roadmap
AuditArchitecture reviewRoadmapTCO
05
CONNECT

System integration / API

Making separate systems behave like one: API design, event flows, error handling and monitoring, with contracts that survive both sides changing.

API and event design, contracts that survive both sides changing, error handling, retries and monitoring. Integration work is where most projects quietly fail, so we treat it as a first-class deliverable.

DELIVERABLES
—Interface catalogue and contracts
—Integration layer with retry and error handling
—Monitoring and alerting
—Runbook for operations
REST / GraphQLEventsMiddlewareObservability
HOW WE WORK

A predictable sequence, documented at every step.

S1
Discovery

Structured interviews, system inventory and a written problem statement agreed by both sides.

1–2 WEEKS
S2
Scope & estimate

Deliverables, assumptions, exclusions and acceptance criteria, with a cost range per phase.

1 WEEK
S3
Architecture

Data model, interfaces, environments and a decision log for every non-obvious choice.

1–3 WEEKS
S4
Build

Two-week increments, demonstrable software at the end of each, no invisible progress.

PER SCOPE
S5
Verification

Automated tests, user acceptance, performance and security review before release.

1–2 WEEKS
S6
Handover & support

Documentation, training and an agreed support model — or a clean exit.

ONGOING

Have a scope,
or only a problem?

Both are a fine starting point. Send a short description and we will reply with questions, not a brochure.

CONTACT CRMTECH